GSCMS offers phone and email support, have experienced and helpful software developers available and can structure a support team to meet your specific needs. GSCMS can offer training sessions for your users or in-house trainers to help reduce the volume of helpdesk support calls.
Advantages
Some of the advantages of getting external software support are:
Only pay for support when you need it
Expert developer support available on-call
Experienced support staff able to talk users through difficult tasks over the phone
Monthly support usage reports detailing each support request, resolution and effort.
Support available when you need it.
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