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GSCMS IT division is in the business of designing, deploying and managing IT infrustrutures. GSCMS has its own support structure providing 24x7 coverage as required. GSCMS provides a full suite of managed and monitored network and security offerings including Frame Relay, VPN, Internet, Email, and Intrusion Detection. Managed offerings include the management and monitoring of the various network connections and the CPE which includes Routers, Hubs, Switches, Firewalls, IDS devices, and network servers.
GSCMS customer care and the network operations center help desk which are supported by an online helpdesk ticketing and knowledge base, work together to deliver a superior customer experience. Clients are kept apprised of all aspects of their IT systems. Information relating to order status, network management, trouble tickets, bandwidth utilization and customer requests are provided online. GSCMS combines terrific customer care, superior network deployment and management with best in class pricing to deliver the total cost of ownership that is second to none.
Network Deployment: Each network deployment is managed by a GSCMS project manager who is solely responsible for the project and is the single point of contact. The project manager is responsible for coordinating and scheduling all aspects of the deployment which include:
Overseeing the entire implementation from provisioning to management Daily interaction with suppliers and technicians to ensure seamless installation Daily status updates to GSCMS online system Proactively works with all parties to resolve implementation jeopardies identified through exception reports Resolving billing issues
The project manager works closely with a GSCMS engineer who has an extensive knowledge base and experience backed by GSCMS support structure. The GSCMS engineer performing the following functions:
Requesting equipment components from inventory for site
Configuring and testing hardware and software based on customer’s requirements
Performing support and PM(preventative maintainence) post installation
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