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GSCMS has over 10 years experience providing first and second level telephone and email based helpdesk support for clients. GSCMS helpdesk experience includes IT technical support, business application and end-user support.
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Reporting and Online Portals
All GSCMS helpdesk requests are logged with a corresponding resolution and effort taken. An online portal is available allowing clients to login and see a summary of helpdesk support activity complete, in progress or yet to be actioned.
Monthly support statements are sent to GSCMS helpdesk clients detailing each support request, resolution and effort taken to resolve.
Experience
Examples of specific helpdesk experience include:
First level helpdesk and support to system users in offices located through out Australia Over 8 years experience providing telephone and email based first and second level helpdesk support Help desk assignment to a multi-office consulting services firm including time-zone coverage for international offices.
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