IT Support & Maintenance

Network Support

IT Helpdesk Services

Remote Monitoring & Support

Hardware & Software Sales

Our Approach


Our Approach


GSCMS has a proven methodology for delivering consistent IT support and services. The GSCMS Approach emphasises:

  • Aligning the IT strategy of an organisation with the business strategy and business plan

  • Taking advantage of new technologies and approaches as they become business viable. Ensuring continued cost savings or business enabling opportunities are proactively put in front of the customer

  • Considering IT infrastructure comprehensively, ensuring that everything is considered strategically rather than in isolation

  • Proactive maintenance to prevent issues from occurring. Establishing a Scheduled Maintenance Plan which is customised to identify regular service tasks and responsibilities

  • Identifying issues as soon as they occur through early warning systems and remote monitoring services

  • Responding to issues quickly through support escalation procedures

  • Accountability through online portals and monthly statements of support activity

  • Account Management to monitor and facilitate the efficient resolution of issues and to assist with the ongoing strategic implementation and planning

  • A team of professional and experienced engineers who can respond to all network issues with a planned, predictable approach.

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