GSCMS has a proven methodology for delivering consistent IT support and services. The GSCMS Approach emphasises:
Aligning the IT strategy of an organisation with the business strategy and business plan
Taking advantage of new technologies and approaches as they become business viable. Ensuring continued cost savings or business enabling opportunities are proactively put in front of the customer
Considering IT infrastructure comprehensively, ensuring that everything is considered strategically rather than in isolation
Proactive maintenance to prevent issues from occurring. Establishing a Scheduled Maintenance Plan which is customised to identify regular service tasks and responsibilities
Identifying issues as soon as they occur through early warning systems and remote monitoring services
Responding to issues quickly through support escalation procedures
Accountability through online portals and monthly statements of support activity
Account Management to monitor and facilitate the efficient resolution of issues and to assist with the ongoing strategic implementation and planning
A team of professional and experienced engineers who can respond to all network issues with a planned, predictable approach.
