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Clients have been relying on GSCMS to support their IT networks for over 10 years. Over this time GSCMS has developed an efficient and methodical approach to proactively maintain our clients IT systems. Delivering both a flexible and predictable service GSCMS continue to establish lasting relationships across a variety of market sectors and sizes of organisations.
GSCMS offers IT Support and Maintenance in one of four ways, as illustrated in the following diagram:
Advantages
Some of the reasons clients have chosen GSCMS to assist with IT Support & Maintenance include:
To help create a planned and predictable approach to supporting the IT network. To lower the total cost of ownership through proactive maintenance and strategic alignment of IT with the business plan. To increase the reliability, quality and types of IT services offered to support the business. To improve internal customer service and satisfaction with regards to IT service requests. To only pay for as much IT support as needed; to have the right level of technical expertise readily available when required. To improve accountability of IT to the business via regular reports on IT product and service spend. To instil standard, auditable methods and systems which provide the business with quantitative metrics for measuring the performance of IT services. To reduce the risk to the business of IT staff turn-over. To expand service hours to end-users.
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